Star Trac's unparalleled service reputation comes from our team of technical support representatives and factory-certified service providers who are trained to assist you courteously and efficiently. Your needs are our priority.
Technical assistance, warranty service requests, parts orders and other after-sale service needs are handled promptly and courteously through our Star Trac® Technical Support Center, open Monday – Friday, 6:00 am – 6:00 pm, P.S.T.
Our technicians have online access to customer data files, equipment service histories, product parts lists, service bulletins, as well as "intelligence systems" troubleshooting information—tools we have designed specifically for assisting our customers. What’s more, we have an extensive computer database containing the complete service history for each product we manufacture.
Star Trac® also consistently ships better than 95 percent of our parts orders on the same day they are placed by the customer.
Star Trac® also provides prompt, effective warranty field service through a network of excellent fitness service specialists. We've got every area code in the U.S. covered. Our Product Support performance standards call for field service response within a maximum of 48 hours. Service representatives are required to obtain training and certification from Star Trac® and performance is carefully monitored for uptime (the amount of time it takes to complete a repair after the customer requests service from Star Trac), minimum repeat calls, and overall customer satisfaction.
When you call the Technical Support Center for technical assistance or service, please have your product serial number available. This will help our technician to quickly access and review the manufacturing data and service history for your specific product.
Technical Support Hot Line: 800-503-1221