Star Trac USA ™ Shipping Policy

Because we sell factory direct and to ensure that you are getting the best service possible, Star Trac® has developed partnerships with local Authorized Installers to provide white-glove delivery and installation of your fitness equipment.

Deliveries only take place Monday through Friday 8 a.m. to 5 p.m. Call for Product Availability.

White glove service:

• Shipping and handling includes white-glove service, which provides delivery and in-home assembly of your new fitness equipment.
• A freight carrier will deliver the product to your home and move it into your garage, car port, or inside any single door.
• Upon receipt of your order, a local Star Trac® Authorized Installer will contact you to schedule a convenient Assembly time.
• The Authorized Installer will then arrive at a designated time, and set up the equipment in the room of your choice.
• Each Authorized Installer is responsible for setting its own delivery policy.
• Star Trac® partners with only the best Installers to ensure a positive shopping experience.
• (PLEASE NOTE THAT ALL SHIPMENTS TO CANADA, HAWAII, ALASKA, AND PUERTO RICO REQUIRE A CALL FOR QUOTE.)

PLEASE NOTE: When you purchase a Spinning® bike or a piece of free weight strength equipment your product will be delivered curb side. INSTALLATION IS NOT INCLUDED ON THESE PRODUCTS. 

If you have any questions regarding order, please contact our order fulfillment department at 1-800-228-6635 Monday through Friday 8 a.m. to 5 p.m. P.S.T.

Please contact Star Trac® directly at 1-800-228-6635 for shipping and installation charges to Canada, Alaska, Hawaii and Puerto Rico. Additional charges apply.